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Cultural Etiquette
Cultural Etiquette
Cultural Dos and Taboos
1. A firm handshake with direct eye contact and a smile is the customary form of greeting. Women do not often shake hands with each other, although women who already know one another may greet each other with kisses on the cheek.
2. Australians greet each other with "Hello" or "G'day", but tourists should stick to the basic "hello" greeting rather than trying to sound like a native. Generally, Australians are culturally relaxed and easy to get to know. Although Australians tend to refer to themselves and each other as "mates," again, visitors are advised against using native terms in excess.
3. Australians tend to be informal about greetings and use first names easily in conversation, although the term "Sir" is respectfully used when a man's name is unknown. Titles, whether academic or job related, do not command singular respect as is the case in other countries. In fact, few Australians even use business cards. Worth noting is the fact that people who flaunt their credentials are likely to receive flack for such behavior. This tendency is referred to as "cutting down the tall poppy" in Australian terms.
4. Be punctual at meetings. Tardiness suggests a lackadaisical business attitude. Likewise, always make appointments for visits. Unannounced visits are considered inappropriate.
5. Australians are generally direct people culturally who eschew both tactical negotiation and high-pressure efforts. A direct, bottom-line oriented approach will be appreciated. They also value brevity, so long-winded speeches are ill-advised.
6. Before beginning business meetings, spend a brief period of time in small talk. This social time will be short but will establish a familiar rapport, which is important to Australians.
7. It is likely that visitors will be invited out for a drink to establish a friendly relationship at the local pub. While there, avoid business discussions unless they are begun by Australian counterparts. Work and pleasure are both important aspects of life in Australia and visitors should be clear about the objectives of any such encounter. While in a local pub, remember to pay for a round of drinks. Sharing the tab equally is considered good form.
8. Australians are opinionated people and they generally enjoy heated debate. Try to be informed about topics of import, such as politics and religion. Other suggested topics of conversation include sports and travel, especially within Australia. One topic that should be avoided is the treatment of aboriginal peoples by the Australian government. This issue is considered to be a very sensitive topic.
9. Australia takes its rough and rugged "Outback" mentality seriously and as such, men should refrain from being overly-physically demonstrative with other men.
10. Dress in Australia is usually informal. Business attire, however, is generally conservative, consisting of suits for both men and women. Women tend to wear more skirt suits than pants suits, but they are also likely to wear less makeup and jewelry in comparison with North American or Latin American female counterparts.
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